Our extended exploration into the unique preferences and behaviors of ultra high-net-worth clients enabled us to deliver a meticulously crafted user experience for Deltec Bank. Through detailed ethnographic research and interactive user interviews, we developed a nuanced understanding of our clients' expectations for digital banking services.
This foundation allowed us to design a suite of digital tools that not only met but exceeded the sophisticated standards expected by this discerning audience. The project included a full redesign of the bank’s digital touchpoints—website, mobile app, and client portals— each enhanced to offer intuitive navigation, streamlined financial operations, and a responsive design for consistent usability across devices. We focused on seamlessly integrating features that promote high security and privacy, ensuring that clients feel confident and secure in every interaction.